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Delivery information

Company information

 

Copperhouse Chocolate Ltd

 

Registered office: 1 Chapel Market, London N1 9EZ

 

Company number: 11431398

 

Ordering

 

Upon completion of your purchase, you will receive an email from Paypal to confirm payment. Copperhouse Chocolate will then package your order and send an email to let you know when it's on its way. We aim to dispatch all orders within 2 working days. If any delays occur Copperhouse Chocolate Ltd will contact you asap to advise of the delay and give an estimated dispatch date.

 

Copperhouse Chocolate Ltd reserve the right to change the price and description of any product, or withdraw a product altogether, with no prior notice. However, all orders placed will be honoured at the terms listed at the time of purchase.

 

Delivery

 

UK

* Standard delivery is by Royal Mail second class, at a flat rate of £3.50 per order. We offer free delivery for orders over £50. Larger orders may sometimes be sent in more than one package.

* Premium delivery is by Royal Mail first class Recorded Delivery. Orders over 1kg may sometimes be sent by our next day courier, at the same delivery cost.

 

EUROPE

* Orders up to £25 - £5 delivery charge

* Orders over £25 - £8 delivery charge

 

Copperhouse Chocolate Ltd cannot accept liability for postal delays caused by Royal Mail, its employees or affiliates, cancelled deliveries due to bad weather or any other circumstance outside of our control.

 

Returns / cancellation

 

In line with the UK's Distance Selling legislation (http://www.legislation.gov.uk/uksi/2000/2334/contents/made ), Copperhouse Chocolate Ltd offer a cooling off period for all online orders. Full refunds will be offered provided that the products are returned intact and unopened (in their original packaging), within 7 days of their receipt by the customer. The cost and risk of returning goods to Copperhouse Chocolate Ltd will be borne in this case by the customer.

 

Defective Products

 

If you believe your purchase to be defective in any way it should be returned to Copperhouse Chocolate Ltd. Products inspected and deemed defective will be replaced or refunded in full, including a refund of all delivery charges and the reasonable cost incurred by you in returning the item to Copperhouse Chocolate Ltd.

 

Liability

 

Copperhouse Chocolate Ltd accept no liability for damage caused by improper use of our products or incorrect interpretation of the information on this website - this includes failure to read and follow preparation instructions, disregarding alllergen information or any other accident or harm caused by consumer negligence.