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Frequently asked questions

Is your chocolate organic? What does that mean?

Organic food is grown and produced without the use of synthetic fertilizers, pesticides, hormones or GMOs. The core principles of organic food production are sustainability and to be environmentally friendly.


All products labelled organic must be certified by an approved certification body. This ensures traceability from the grower to you, with inspections at every stage.


We lean towards buying ingredients where possible, sometimes we choose other options when taking into account other factors e.g. buying without plastic packaging or buying more local ingredients. All of our flour, sugar, coffee, cocoa and most of our chocolate is organic certified.



Is your chocolate Fairtrade?

All of the chocolate we use is fully traceable to the source of the cocoa, with clear supply chains to ensure high ethical standards.



Is any of your hot chocolate sugar free?

Our Madagascar 100% is pure cocoa, no added sugar or any other sweeteners. The remainder of our products contain a small amount of sugar. However, our drinking chocolate is much lower in sugar than many commercial drinking chocolate mixtures you can buy – some of which contain more sugar than chocolate!



Do Copperhouse Chocolate drinking chocolates contain nuts, dairy or anything else that will affect my allergies?

All of our products are dairy free. We recommend making dairy-free hot chocolate at home with oat or almond milk. There are no nuts, wheat or gluten in any of our hot chocolate products however they are made in a kitchen where any of these ingredients may be present.



How should I store my Copperhouse Chocolate drinking chocolate at home?

Store your packets in a cool, dry place. Kitchen cupboards are ideal. Radiators and sunny windowsills are not!



Is your chocolate raw?




Is it thick hot chocolate?

Thick hot chocolate, Spanish or Italian style, isn't so much to do with the ingredients as the method of preparation – chocolate is heated with a small amount of water, reduced and repeated several times to thicken. If you use Copperhouse Chocolate drinking chocolate to make a typical English milky hot chocolate, it will still be thicker and more chocolatey than sugar and cocoa mixtures. For a thicker chocolate shot with our drinking chocolate, mix equal weights of chocolate and hot water.



Can I use Copperhouse Chocolate drinking chocolate to make cold chocolate milk drinks?

Yes! Stir a small amount of hot water to make a chocolate shot first, then add to cold milk.



Can I come work for Copperhouse Chocolate?

We occasionally have seasonal vacancies for people to sell our products at events and markets. We're fully staffed at the moment but we'll post up next time we need anyone new.